Access Bank silent as customer alleges mysterious withdrawals wipe out N3m savings

Access Bank silent as customer alleges mysterious withdrawals wipe out N3m savings

  

Nigeria’s leading commercial bank, Access Bank, has kept mum
over the circumstances surrounding the disappearance of a customer’s deposits
amounting to millions of naira.

 

In the past two days, a viral video
has surfaced online showing a lady, whose identity was not disclosed, alleging
that she is a customer of Access Bank.

 

The lady, in the viral video, cried out that her deposits
with Access Bank had been withdrawn under strange circumstances.

 

According to her, her deposits with Access Bank had been
suspiciously withdrawn since October 2025 until her balance dropped from about
N3 million to zero.

 

She further alleged that she had repeatedly visited Access
Bank with her complaint but was told that the issue was under investigation.

 

“I came to Access Bank, I cannot find my money. They told me
that it is under investigation. I came again today, they told me they’ve
contacted their headquarters. I really need help because I can’t do this alone.
Since October 2025, they have been taking money from my account. They took
everything; not even N200 is left in my account. I trusted Access Bank so much,
but they took my money,” she said in the viral video.

 

When DAILY POST contacted Access Holdings Plc’s Head of
Media and Public Relations, Olakunle Aderinokun, on Thursday afternoon, he was
yet to respond to DAILY POST’s inquiry about the matter.

 

Access Bank was yet to issue any
official statement on the matter at the time of reporting.

 

There are claims making the rounds that the customer’s
Subscriber Identity Module, SIM, was attached to another person’s account
following a period of inactivity.

 

Reacting to the matter, the president of the Bank Customers’
Association of Nigeria said Access Bank owes its customer full disclosure on
what happened to her deposits.

 

According to him, the customer in question should
immediately take up the matter with the Central Bank of Nigeria, CBN, if her
allegation is anything to go by.

 

“The bank, in whatsoever circumstances, owes its customers
full disclosure. I advise she escalate to the Central Bank of Nigeria if she is
saying the truth,” he told DAILY POST.

Source: Access Bank silent as customer alleges mysterious withdrawals wipe out N3m savings



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